Frequently Asked
Questions

No. The real cost to run your first campaign is $10, which covers 100 business leads and two messages to each.

It’s sent as more than one SMS segment, and each segment is billed at 3 cents. A 220-character message, for example, is two segments.

No. You are never billed automatically. The minimum is simply what you need to spend every 30 days, on leads and messages, to keep acquiring leads and running new campaigns.

You can still sign in and view your existing campaigns and analytics. You just can’t acquire new leads or start a new campaign until you meet it.

Yes. If you upload your own list, B2BSMSMail can validate the mobile numbers for 2 cents per lead.

You choose the type of business you want to reach and the location, by state, with or without specific cities. B2BSMSMail provides matching leads, so you don’t need to build or buy a list.

Olivia is the guide built into B2BSMSMail. She helps you decide who to reach and writes your first message for you, based on your business, so you’re never starting from a blank page.

No. Olivia writes a message for you based on your business, and you can use it as is or edit it before sending.

Yes. You can review and edit any message. Edited messages are checked the same way before they can be saved.

Every message is checked before it can be saved or sent. If something needs your attention, you’ll see the specific reason, for example if it reads as a sales pitch too early, or includes something not allowed, so you can adjust it and continue.

You can see the business’s name, mobile number, address, number of clicks, and the date they clicked, along with their email if it’s publicly available.

Both. You can view your results at the campaign level for the big picture, or drill into individual businesses that clicked for the detail.

It’s included at no extra cost. You only pay for leads and messages.

Messenger is where you see and reply to leads who’ve responded to your campaigns. Filter by all messages, replies only, or opt-outs, and continue the conversation with anyone who’s replied.

No. Messenger is for continuing conversations with leads who’ve already replied. Starting outreach happens through a campaign.

Replying through Messenger costs 3 cents per 160-character segment, the same rate as sending a campaign message. You’re only charged when you send a reply.

Every message is screened against messaging compliance and content standards before it goes out, and opt-outs are handled for you.

For leads B2BSMSMail provides, we use publicly available business information from public or business-facing sources, rather than a pre-collected opt-in list. That’s also why your first message must be a professional introduction, not a sales pitch. Every recipient can opt out at any time by replying STOP, and opt-outs are handled automatically for you.

Yes. If you upload your own contact list, you’re responsible for making sure you already have the necessary permission to contact those businesses under applicable law before you send.

They’re automatically opted out of future messages.

No. B2BSMSMail is built exclusively for B2B outreach to business contacts acting in a professional capacity. It isn’t intended for consumer or residential messaging.

Yes. A business can request removal of its publicly listed contact information by emailing info@b2bsmsmail.com, and we handle these requests on a reasonable, verified basis.

You do. Any content or data you upload remains yours; B2BSMSMail only processes it to operate the platform on your behalf.

Yes. Set up a profile for each client, and select the right one whenever you create a campaign.

Yes. Every campaign is tied to a client profile, so nothing gets mixed up as you manage multiple accounts.

Yes. Click Analytics is organized by client profile, so you can share each client’s real engagement with them directly.

Two short interactive walkthroughs, guided by Olivia, show you exactly how to create a campaign and how to use the rest of the platform.